Privacy Policy
Helping teams streamline demos, track outcomes, and close deals efficiently.
Last Updated: September 15, 2026On this page
At LevelUp, we value our relationship with you and place the highest importance on respecting and protecting your privacy. We want you to feel confident when using our products and services, and when entrusting us with your personal, business, and financial information.
This Privacy Policy explains how we collect, use, protect, and handle your information. By using our website or services, you agree to the terms outlined below. We may update this policy from time to time, and any changes will be posted on this page. Your continued use of our website after such changes constitutes acceptance of the updated policy.
1. Personal Information We Collect
When you register for an account, contact us, or use certain parts of our website, we may collect:
- Name
- Email address
- Company information
- Other relevant business details
We maintain strict security standards to prevent unauthorized access to your data. These include:
- Strong encryption
- Secure firewalls
- Server authentication
- Limited employee access with confidentiality requirements
We will never sell, rent, or distribute your personal information to third parties. We may, however, send you occasional emails about new features, offers, or updates relevant to your use of LevelUp.
2. Third-Party Sharing
We do not share your personal or business information with third parties, except when required by law or when necessary to provide essential services (such as payment processing) — and even then, only with partners who meet our privacy standards.
LevelUp uses Skribby, a third-party meeting-assistant service, to join meetings and produce transcripts where you enable that feature. Meeting audio and transcript data are processed by Skribby under their privacy policy.
Third-Party Services and Integrations
To provide better functionality and user experience, LevelUp integrates with certain third-party services. When you choose to connect these services, some of your information may be shared with or accessed by these providers.
Google Services Integration
LevelUp Demo integrates with Google Calendar, Google Meet, and Gmail. These integrations are optional — you choose whether to connect each one, and you can disconnect any of them at any time from your LevelUp Settings page.
Google user data we access
Google Sign-In
We access your Google account’s email address and basic profile information to create and identify your LevelUp account, and to show you which Google account is connected.
Google Calendar
When you connect Google Calendar, LevelUp creates, updates, and deletes only the demo events that LevelUp itself books on your primary calendar. When a prospect books a demo, we create the calendar event; when a demo is rescheduled we update it; when it is cancelled we delete it. We do not read, index, or store the other events on your calendar.
Google Meet
When you connect Google Meet, LevelUp creates a video meeting space for each booked demo and generates the join link that is sent to you and your prospect. This access is limited to meeting spaces that LevelUp itself created — LevelUp cannot see or access your other Google Meet meetings. LevelUp does not access Google Meet recordings or Google-generated transcripts.
Gmail
When you connect Gmail, LevelUp sends emails on your behalf, from your own address — booking confirmations, demo reminders, and follow-up messages to your prospects — so your prospects hear from you rather than from a generic no-reply address.
LevelUp cannot read your Gmail mailbox. LevelUp requests send-only permission. We do not have, and do not request, permission to read, list, search, modify, label, or delete any message in your mailbox, including messages LevelUp itself sends. We do not store the content of emails sent through this integration.
How we use this data
Solely to provide the scheduling, meeting-creation, and email-sending features you have explicitly connected. We do not use Google user data for advertising, for training or improving generalised artificial intelligence or machine learning models, for building user profiles, or for any purpose unrelated to the features you requested. We do not sell Google user data.
How we store and protect it
We store the authorisation tokens issued by Google and the email address of the connected Google account. All data is transmitted over HTTPS with 256-bit encryption, held on access-restricted servers, and available only to the limited personnel who require it to operate and support the service.
Sharing
We do not sell, rent, or transfer Google user data to third parties. We do not share Google user data with any party except where strictly necessary to provide the service you requested, or where required by law.
Retention and deletion
Google user data is retained only while the relevant integration is connected. If you disconnect a Google integration, or delete your LevelUp account, the associated Google tokens and Google-derived data are permanently deleted from our systems within 30 days. You may also revoke LevelUp’s access at any time directly from your Google Account security settings at https://myaccount.google.com/permissions.
Limited Use
LevelUp Demo’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
Other third-party tools (analytics, communication, or integration services) may also be used to operate and improve our services. Each partner’s use of your data is governed by their respective privacy policies.
3. Data Security
We use industry-standard methods to protect your information, including:
- HTTPS with 256-bit encryption
- Regular security audits
- Compliance with applicable privacy laws
Sensitive data, such as payment details, is transmitted securely through trusted payment gateways. We do not store your credit card information on our servers.
4. Data Retention & Cancellation
If you cancel your account, your data will be retained for 6 months. During this time, you may reactivate your account without losing your information. After 6 months, all data will be permanently deleted from our systems.
This 6-month retention period does not apply to Google user data. Google tokens and Google-derived data are permanently deleted within 30 days, as described under Google Services Integration in Section 2.
You can export your account data in Excel format at any time while your account is active.
5. Refund Policy
If you are not satisfied with our services, you may request a refund within 30 days of purchase. Refunds will be provided for the unused portion of your subscription.
6. Your Consent
By using our website or services, you consent to the terms of this Privacy Policy.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. If we make significant changes, we will notify you by posting a notice on our website or by contacting you directly (if you have an active account).
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
support@levelupdemo.com